PICKUP POLICY:

At Cooper Trailer Sales, we strive to provide exceptional service to all our valued customers. To ensure a smooth and efficient pickup process, we have implemented the following pickup policy that involves a reservation fee. This policy allows us to manage the high demand for our trailers and accommodate as many customers as possible while maintaining the highest level of customer satisfaction.

1. Reservation Fee:
a. Upon selecting your desired horse trailer, we require a reservation fee to secure your purchase and reserve the trailer for pickup. The reservation fee amount will be communicated to you at the time of reservation.
b. The reservation fee is refundable but will be deducted from the total purchase price at the time of pickup.

2. Reservation Procedure:
a. To reserve your trailer, please contact our sales team either through our website, phone, or in-person at our dealership. Provide them with the necessary details such as the trailer model, features, and desired pickup date.
b. Our sales team will guide you through the reservation process, including the payment of the reservation fee.

3. Confirmation and Documentation:
a. Once the reservation fee is received, you will receive a confirmation email or a written confirmation of your reservation. This document will include the trailer details, pickup date, and any other relevant information.
b. Please review the confirmation document carefully and notify us immediately if any changes or corrections are required.

4. Pickup Date and Time:
a. On the scheduled pickup date, please arrive at our dealership at the agreed-upon time. We kindly request your punctuality to ensure a smooth pickup experience.
b. Prior to your arrival, our team will complete the necessary preparations to have your trailer ready for pickup.

5. Final Payment:
a. Upon arrival, you will be required to settle the remaining balance of your purchase, which will be the total price of the trailer minus the reservation fee.
b. We accept various forms of payment, including cash, credit cards and bank wire transfer. Please confirm the accepted payment methods with our sales team in advance.

6. Trailer Inspection and Documentation:
a. Before taking possession of the trailer, our team will accompany you to inspect the trailer thoroughly. This inspection ensures that the trailer meets your expectations and that any agreed-upon customizations or modifications have been completed.
b. Once both parties are satisfied with the trailer’s condition, you will be required to sign the necessary documentation, including the bill of sale, warranty information, and any other applicable paperwork.

7. Trailer Handover:
a. After the inspection and completion of documentation, our team will provide you with a detailed demonstration of the trailer’s features, maintenance requirements, and any additional information you may need.
b. We encourage you to ask any questions or seek clarification during this period to ensure your complete understanding of the trailer’s functionality.

8. Departure:
a. Once the handover process is complete, you are free to depart with your new horse trailer.
b. We appreciate your feedback and welcome any testimonials or reviews about your experience with Harmon Trailer Sales.

By implementing this pickup policy, we aim to create a convenient and organized process for our customers while managing the high demand for our trailers. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further assistance, please feel free to reach out to our sales team. We look forward to serving you and providing you with a memorable experience at Harmon Trailer Sales.